Frequently Asked Questions
Enacting organisations complaints processes enables the organisation concerned the opportunity to investigate a complaint about the service you have been provided by an individual officer or service and for that individual service to address any issues or concerns you have raised which could also impact on improvements in service standards.
The purpose of the ASB Case Review is to ensure a coordinated response from the CSP in relation to how they have worked together to resolve your complaint of anti-social behaviour.
You will receive an acknowledgement letter and a call from Restorative Gloucestershire within 5 working days.
If you fulfil the case review criteria the group will review the action taken and consider whether or not the action taken was the appropriate action in the circumstances and whether more can be done collaboratively as a partnership to stop the anti-social behaviour, if you are still experiencing problems.
You will need to demonstrate you meet the criteria therefore the details of the 5 separate individuals in the community will need to be provided.
In order to review your complaint the group will need your name and address and very specific information in order to demonstrate you have fulfilled the criteria.
This information will be treated in the strictest of confidence and not divulged to any agency beyond the CSP and your landlord without your consent.